PilotCharts Support

Need help, want to report an issue, or have a suggestion? We're here to assist you.

Direct Support Email

For help with the app, bug reports, data inquiries, or account questions. We typically reply within 1–2 business days.

Reporting an Issue

If you encounter a bug, unexpected behaviour, or a crash, including the following details helps us resolve it quickly:

  • Device model: (e.g. iPhone 15 Pro, iPad mini 6, iPad Pro 11")
  • Operating system version: (e.g. iOS 17.5, iPadOS 18)
  • App version and build number: Found in PilotCharts by tapping Menu (☰) → About
  • Description: What you were doing when the issue occurred, what you expected to happen, and what happened instead
  • Screenshots or screen recordings: If you are using the TestFlight Beta, you can also take a screenshot and tap Share Beta Feedback directly from your device

Frequently Asked Questions

How do I install the iOS Beta via TestFlight?

  1. Install Apple’s free TestFlight app from the iOS App Store.
  2. Open the PilotCharts TestFlight link on your iPhone or iPad.
  3. Tap Accept and then Install.
  4. Create an account in the app to immediately unlock all premium features for free while the beta lasts.
  5. Future beta updates will arrive automatically through TestFlight.

How do offline charts work?

PilotCharts automatically caches map tiles and chart elements as you browse. For guaranteed offline flying with zero cell signal:

  1. Open the main menu (☰) and select Data.
  2. Select your country or region.
  3. Tap Download to save base maps, airspaces, navaids, reporting points, and aerodrome details directly to your device.
  4. Once downloaded, the app functions completely in Airplane Mode.

How do I connect PilotCharts to a flight simulator?

PilotCharts can receive live telemetry from flight simulators over your local Wi-Fi network:

  • X-Plane: Enable UDP data output in X-Plane network settings to broadcast X-Plane Data (IP) or ForeFlight / GPS broadcast to port 49002 or 49000.
  • Microsoft Flight Simulator (MSFS): Use any standard broadcast utility (such as Flight Events or XMapsy) configured to output standard GPS/AHRS broadcast over your local network.

How are aeronautical charts and airspace NOTAMs updated?

Aeronautical vector data (airspaces, runways, frequencies, reporting points) is sourced from openAIP and official national AIPs. Live NOTAM and weather overlays are fetched from official aviation weather services (NOAA, DWD, RainViewer) when an internet connection is available, and automatically paused while offline.

Aviation Disclaimer & Safety

PilotCharts is intended strictly for pre-flight planning and in-flight situational awareness. It is not certified by FAA, EASA, or any national civil aviation authority as a primary flight reference. Pilots in command are legally responsible for consulting official aeronautical publications (AIPs, NOTAMs, weather briefings) and ensuring compliance with all applicable aviation regulations.